Grievance Redressal

At Caply, we are committed to resolving your concerns fairly, transparently and promptly at no cost to you. If you have a complaint about our services, please reach out to us through any of the options below.

How to raise a complaint

To help us resolve your concern quickly, please share your name, registered mobile / email, your loan / application or folio / transaction reference (if any), and a description of the issue.

Grievance Redressal Officer

How we handle your complaint

We acknowledge every complaint within 24 hours and give you a reference number.

• Level 1 - Caply Support: we aim to resolve within 3-5 business days.
• Level 2 - Pranitha Rajeev: if the matter is unresolved or you are not satisfied at Level 1.
• Level 3 - Grievance Redressal Officer (Mr. Sijo Paul E): if still unresolved; we aim to resolve within 15 business days (and in any case within 30 days; within 21 days for mutual-fund matters).

Escalation matrix - Caply

If you are not satisfied - Loans (Loan Against Mutual Funds)

Loans are provided by our lending partner (the Regulated Entity). If your loan-related complaint is not resolved within 30 days, or you are not satisfied with the resolution, you may escalate to the lending partner using the escalation matrix below, and thereafter to the Reserve Bank of India.

Lending Partner 1 - DSP Finance

If you are not satisfied - Mutual Funds

Mutual fund distribution is provided by Money Trail Securities (AMFI ARN-190417). For a mutual-fund complaint, you may escalate to:

• •the concerned Asset Management Company (AMC) / Registrar & Transfer Agent (RTA), via the AMC's Investor Relations Officer.
• •
  SEBI SCORES (SEBI Complaints Redress System): https://scores.sebi.gov.in - complaints are addressed within 21 days; if you are not satisfied, you may seek a review by the Designated Body and thereafter by SEBI.
• •
  SEBI Online Dispute Resolution (ODR) - SMART ODR portal: https://smartodr.in (online conciliation and, if needed, arbitration).
• •
  AMFI, for concerns about a distributor's conduct: https://www.amfiindia.com.
• •
  Investor Charter for Mutual Funds (SEBI): Link to Investor Charter

Our commitment

We treat your interest as paramount, keep your information confidential, and do not engage in mis-selling or assure returns. CAPLY provides execution-only distribution and does not provide investment advice.